Skip to main content

Returns & Exchanges

Our commitment to our customers is to maintain a fair and transparent refund policy, fostering confidence for those who choose to shop at our locations. We strive to ensure your complete satisfaction with every purchase.

Should your purchase fail to meet your satisfaction, we are pleased to extend a refund for items that adhere to our specified refund requirements.

Standard Return Policy:

Returns must be initiated within 30 days from the original date of purchase, with refunds processed through the original payment method(s). In cases where a Gift Card was used as partial tender, the corresponding amount will be refunded onto a Gift Card prior to applying other tenders.

To be eligible for return, items must be returned to the original location of purchase.

To qualify for a refund, items must be returned in their original condition and packaging, with all labels attached. A valid purchase receipt must accompany all returns.

Refunds are applicable to opened items covered by manufacturer guarantees, or under our Happy Pet Promise. Additional details are available in-store.

Gift Cards are non-refundable.

Returns are not accepted on:

  • Clearance and sale items
  • Special order items
  • Select crates, beds and cat trees
  • Litter pans and sanitary items

Happy Pet Promise:

At The Bone & Biscuit Co., we proudly stand behind our commitment to customer satisfaction with our Happy Pet Promise. If you find yourself dissatisfied with any food, treat, or supplement, you are eligible for a full refund, provided the item meets the following requirements:

  • The Happy Pet Promise is applicable exclusively to food, treats, and supplements, excluding all other products.
  • A valid purchase receipt must accompany all returns.
  • To qualify, 75% or more of the product must be remaining.
  • Items must be returned to the original location of purchase.

REAL PETS.
REAL FOOD.
REAL HEALTHY.

Follow Us On Instagram
Jump into Leap Day with an extra dose of love! 🐾💕 Today is not just another day; it's a gift of 24 more hours. What better way to spend it than showering your furry friends...
Happy National Dog Biscuit Day! 🎉🍪 Treat your furry friend to something special today with our delicious, all-natural treats from The Bone & Biscuit! Made with love and only the finest ingredients, our treats are sure...
This is an understatement❤️ Happy Love Your Pet Day! . . . #boneandbiscuit #LoveYourPetDay #Yorkiepoo #DogBestFriend #FurryFriend #PetLovers #DogLife #CuteDogs #DogsofInstagram #PuppyLove #PetsofInstagram #AdorableDogs #DogMoments #HappyPets #AnimalLovers #InstaDog...
Celebrate Unconditional Love This Love Your Pet Day 💖🐾 Today's the day to shower your furry, feathery, or scaly friends with all the love they give you every day! Here are some ways to make...
New Month, New Boneified Deals! 💕 Let's "purr"fectly step into the season of love with paws and affection! 🐾❤️ Unleash the love this February with special treats that will make tails wag and hearts purr. Check out...
🎙️ Interview with Dogtor Phil, the master of puppy love! Today, we took a deep dive into the world of romance and came back with some tail-wagging insights. But the conversation isn't over yet. Dogtor...