Skip to main content

Returns & Exchanges

Our promise to our customers is to be fair and translucent in our refund policy; allowing our customers to shop in our locations with confidence. 

14-day Refund/ Return Policy

All returns must be processed within 14 days from the original date of purchase. Refunds are processed via the original payment methods. If a Gift Card was used as a partial tender, then that returned amount will be placed on a new Gift Card before other tenders are applied.

Items must be returned at the location of purchase.

On day 15, a in-store promotional card will be issued for the refund amount. This promotional card is only valid at the store where the refund has been processed.

No refunds or returns will be provided after 30 days from the original purchase date.

Refund amounts will exclude delivery charges. 

Items to be returned or exchanged must be in their original packaging and labelling must still be attached, with proof of purchase.

Returns are provided on all items that are manufacture guaranteed – see in-store for more details

No returns on the following items:

  • Select Raw Food
  • Litter Pans
  • Sanitary Products (Pet Diapers)
  • Special Order items
  • Crates
  • Beds
  • Cooked Foods


Follow Us On Instagram
Rrrr, matey! It's Meow Like A Pirate Day! 🐈️ 🏴‍☠️⁠ ⁠ This fun holiday is all about being silly and putting on your "pirate" accents and meowing like a cat! ⁠ ⁠ The holiday was first celebrated in 2015,...
Monday Mood = 😁⁠ ⁠ We're feeling excited for the upcoming week! With National Meow Like A Pirate Day and the Fall Equinox coming up, there's plenty to look forward to. ⁠ ⁠ How are you feeling this fine...
New Blog Post Now Live! 🎉⁠ ⁠ We're bringing in an exciting new product from @envirowisecanada - Water soluble, fully biodegradable dog poop bags!* 🌿⁠ ⁠ Check out the new blog post to learn more about Envirowise, our sustainable...
Wow! Great haul, Bella! 🙌⁠ ⁠ We hope you enjoy testing out @farminanorthamerica pet food from @boneandbiscuit_airdrie 🥰 We're so glad that we can provide you with samples so you can make sure you're making the right...
Monday Mood = 😴⁠ ⁠ Who else is ready for a snooze in the hammock? There's nothing quite like reclining in the backyard with your dog or cat, and we're certainly in the mood for some extra...
It's National Preparedness Month! Are you and your pet prepared for an emergency situation? 🤔⁠ ⁠ In this week's FAQ Friday post, we give you 5 tips to help pet owners be more prepared in case of...