About Us
Founder, Lee Drescher, has always had a clear vision of wanting to offer a unique service to discerning and health conscious pet owners. Since the opening of the first location in 2008, the Bone & Biscuit Company has continually maintained the highest standards and quality of natural foods, supplies and accessories. We define quality by evaluating the ingredients, manufacturing techniques and nutritional value of every product. Our product lines include only the finest high quality raw, dry and canned foods, an abundant selection of natural treat, homeopathic supplements, unique artisan baked goods, clothing and comprehensive range of “boutique” toys and general care items for everyday use.
Happy & Healthy Pets
…by providing the FINEST high quality natural & healthy pet food to pet owners EVERYWHERE!
WE VALUE: INTEGRITY, COURTESY, TEAMWORK & KNOWLEDGE.
We have witnessed firsthand the improvements in health and vitality that a natural and raw food diet can produce. Our goal is to provide today’s discriminating pet owner with the awareness and education to make informed decisions about their companion’s nutritional health and wellness. We advocate a common sense approach to feeding a natural dry or raw diet and believe wholeheartedly that the cornerstone to good health is nutrition. After all, “YOU ARE WHAT YOU EAT!”
WHAT MAKES THE BONE & BISCUIT CO SPECIAL?
- Canadian company from the roots up! We pride ourselves on carrying a variety of high quality Canadian made products.
- Environmentally conscience and community focused
- Dedicated exclusively to natural raw and dry foods
- An amazing selection of raw and dry foods that will fulfill the dietary needs of even the more sensitive eaters
- Raw food bones available
- Focused on educating our customers
- Knowledgeable friendly personalize service with style in an inviting environment
- High quality supplements, remedies, and grooming products
- Unique selection of handmade gourmet treats and cakes
- Innovated and fantastic selection of toys, collars, coats, boots, accessories and more
- Budget and menu planning available
Our Mission & Values
OUR MISSION
We have witnessed firsthand the improvements in health and vitality that a raw and natural food diet can produce. Our mission is to provide pet owners with the education and knowledge to make informed decisions about the pet products they choose for their beloved companion’s.
OUR CORE VALUES
What’s truly important to us: The following are a list of core values. These values are the underpinning of our company’s culture and why so many people enjoy our stores and become owners themselves.
Quality Standards: We have high standards and our goal is to sell the highest quality products we possibly can. We define quality by evaluating the ingredients, freshness, safety, functionality and nutritional value of all of the products we carry. We are buying agents for our customers and not the selling agents for the manufacturers.
Passion for Pet food: We appreciate and understand how natural products can make a difference in your pets’ life.
EXCEEDING AND DELIGHTING OUR CUSTOMERS
Our Customers: They are the most important shareholders and the lifeline of our business. It only by providing excellent customer experiences and service are we able to do the thing we are passionate about, creating Happy & healthy pets.
Education: Our goal is to provide today’s discriminating pet owner with the awareness and education to make informed decisions about their companion’s nutritional health and wellness. We advocate a common sense approach to feeding a natural dry or raw diet and believe wholeheartedly that the cornerstone to good health is nutrition. After all, “YOU ARE WHAT YOU EAT!”
Meaningful Value: We offer value to our customers by providing the FINEST high quality natural & healthy pet food to pet owners EVERYWHERE. We are constantly looking for ways to improve upon the exceptional value we already offer our customers.
Inviting Store Environments: We have designed our stores environments to be inviting, pet friendly and fun. We want our stores to become part of the pet community where our customers and their pets meet their friends and make new ones.
CARING ABOUT OUR COMMUNITIES & OUR ENVIRONMENT
Wise Environmental Practices:
- We cherish and respect our environment that’s why wherever we able, we recycle, reuse and reduce our wastes.
- We carry a wide range of environmentally friendly products such a biodegradable kitty litter and doggie poop bags, to toys that are made from 100% recycled, non-toxic materials.
- When building a Bone& Biscuit store we focus on using sustainable products, installing energy efficient appliance, low flush toilets, eco-friendly paint and much more.
SUPPORTING OUR BONE & BISCUIT OWNERS
Empowering Work Environments: Our success depends on the combined energy, passion, knowledge and intelligence of all of our store owners and their team members. We are currently creating a support network for owners where they will be able to regularly discuss issues, solve problems and appreciate other owners’ success.
CREATING AN ON-GOING WIN-WIN PARTNERSHIP WITH OUR SUPPLIERS
Integrity in all our business dealings: We currently retail in 30 categories and carry products from more than 100 different vendor suppliers. These relationships have been established and nurtured over many years and are central to the successes we are seeing now. Our philosophy of working closely with our suppliers is central in our mission to educate and build knowledge about natural pet products in the communities we serve. The products we sell are simply the finest quality we can source, and the companies we partner with have proven track records and share in our mission in supporting natural pet health, social and environmental responsibility.
Honesty and Communication: We are committed to honestly, integrity and clarity when communicating with our suppliers what we expect and do the same in return.
Education: We partner with our suppliers to educate, inspire and communicate their outstanding products to our store owners and their team members. This ensures that they truly understand the products we carry and how they can best suit individual pet needs.
Innovation and Differentiation: We are always looking for products from our supply partners that enable us to be on the forefront of the pet food industry